Reference

Legal Terms for Your fb168 Account

Our Legal page puts account eligibility, wallet records for DANA, OVO, GoPay and QRIS, and data-request steps in one place before you open your account.

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fb168 Legal Terms for Your fb168 Account
CONTACT ROUTES

Ask Us About Legal Records

Fast contact paths matter when a legal question blocks your account step. Our legal support desk runs daily 09:00-23:00 WIB by live chat and email, with WhatsApp used for follow-up when you ask. Send one clear message with your registered phone number, payment rail used and the date of the action; we will confirm the next step before asking for any extra document.

Team online

Live chat legal desk

Use live chat from the account menu when you need a same-day answer about eligibility, data correction or a wallet receipt. We may ask you to confirm your phone number before discussing account records.

Email request trail

Email [email protected] when you want a written response about cookie data, account closure or payment record correction. Include your username, DANA or QRIS reference, and the date you noticed the issue.

WhatsApp follow-up

Ask support to move a legal case to WhatsApp only after we verify the account in chat or email. We use it for status messages, not for password collection or full document storage.

DATA CARE

How We Handle Your Legal Data

Your legal rights are easier to use when records are kept in clear buckets. We separate login logs, wallet receipts, cookie choices and support messages so each request can be checked without…

Account identity records

We keep the registration name, phone number and login device data tied to your account so legal requests can be matched to the right person before we discuss wallet or activity records.

Activity and game logs

Session records may show when you opened Aviator, Andar Bahar, Aztec Gems or another category. We use those logs to answer account questions, not to expose your full history without verification.

Cookie choices

Cookies help keep your session active and remember basic preferences. You can clear them through your browser, then sign in again if we need fresh consent for account or security checks.

Security controls

Password resets, device changes and unusual login checks are handled under Profile > Security. If a new device appears, we may pause sensitive changes until your phone number is confirmed.

Record retention

Some account and wallet records may remain after closure when required for dispute handling, fraud checks or legal requests. We limit access inside our team and reply with the record category involved.

Change requests

If your name, phone number or payment reference is wrong, contact us before making another wallet action. We compare the request with your account step and tell you what evidence is needed.

Legal Questions Before You Join

The questions below focus on legal access, account data and the records we may use when you contact us. Read them before you open an account, especially if you use DANA, OVO, GoPay or QRIS for wallet actions. If your case is specific, contact us through chat or email so we can check your account step and reply with a clear next action.

You should check the rules that apply where you are before creating an account. Access and eligibility depend on local law and are available only where local law permits.

You can ask us to check your registered name, phone number, login email, payment reference or account status. We may request proof before changing records that affect wallet access or identity checks.

We use those wallet records to match deposits, withdrawals, disputes and ownership checks to your account. They may also help us answer correction requests or confirm the timing of a reported issue.

Yes. Contact us from your verified account or registered email. We will confirm closure steps and explain which records may stay stored for dispute handling, security checks or legal obligations.

Cookies do not decide whether you may access the service. They help with session control, preference storage and security checks. You can clear them in your browser and sign in again.

Tell us before requesting wallet changes or account closure. We will compare the new number with your account records, recent login device and payment references before updating sensitive legal records.

Send written requests to [email protected] or start live chat daily from 09:00-23:00 WIB. Include your username, registered phone number, payment method and the legal action you want us to check.

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